O2 criticised for links with ticketing site in Foo Fighters ticket mix up

O2 criticised for links with ticketing site in Foo Fighters ticket mix up: The partnership between StubHub and O2 Arena’s has been criticised after fans were turned away from a Foo Fighters concert this week.

Before the concert, The O2 had disabled links between its ticketing system with that of StubHub’s, at the request of the band.

But, tickets had continued to be offered on the StubHub. However some fans were then denied entry, as they could not supply ID matching the name on their tickets.

MP Sharon Hodgson had said that the relationship between the two companies was worrying.

“As one of our country’s major entertainment venues, and officially the world’s busiest venue, it is deeply concerning to see them [The O2] partner with a resale platform that gives preferential treatment to touts,” the Labour MP said, who co-chairs, the All Party Parliamentary Group on ticketing.

“In fact, they should be setting an example to others by creating their own ethical resale mechanisms so fans are not ripped off any longer.”

Chris York, director of SJM concerts and tour promoter for the Foo Fighters, echoed the comments.

“It’s a moral decision [for the O2],” he said. “They need to have a look at their business.”

“In this instance, I think the relationship with their official reselling partner broke down.

“It’s an uncomfortable relationship, in my opinion. The venue is aware of that view, and they are certainly aware of that view from the Foo Fighters.”

Responding to Ms Hodgson’s comments, StubHub said: “Ticketing, like any industry can certainly improve, but this should not only be directed at safe resale platforms that provide customer guarantees.

“The entire ticketing market needs to focus on being transparent with fans and we call on the government to require event organisers to publish how many tickets are made available for public sale.

“The restrictions imposed this week [requiring ID] make it harder not just for people who want to resell spare tickets but also for people who want to give them away or buy them as a gift for friends and family.”

The company has refunded fans who did not gain access to the show.

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